Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

To cancel your order, please ensure to contact our customer support team within the first two hours of placing your order. Due to our streamlined processing system, cancellations beyond this timeframe may not be possible.

How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package until it arrives at your doorstep.

What should I do if there is an issue with my order?

If you encounter any problems with your order, such as damaged items or incorrect sizing, please contact our customer support team immediately. We're here to assist you and ensure that any issues are resolved promptly.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package until it arrives.

What is your return policy?

We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return the item(s) within 15 days of receiving your order for a refund or exchange.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team with your order number and reason for the return. We will provide you with further instructions and a return authorization if necessary.

Who is responsible for return shipping costs?

The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Can I return or exchange items purchased during a sale or promotion?

Yes, items purchased during a sale or promotion are eligible for return or exchange according to our standard return policy. However, please note that refunds will be issued for the amount paid after the applied discount.

Can I change my shipping address after placing an order?

If you contact us within the first two hours of placing your order, we may be able to accommodate a change to your shipping address. Please reach out to our customer support team as soon as possible with your order details and the updated shipping address, and we will do our best to assist you. Please note that we cannot guarantee the change if the order has already been processed for shipping.

What should I do if my package is lost or stolen?

If you believe your package is lost or stolen, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and find a resolution for you.

Get in touch

Have questions about your order, or a general enquiry?